Privacy Policy

Seneca Village Estates, LLC ("Seneca Village Estates," "we," "us," or "our") helps prospective residents with leasing inquiries, showings, and follow-up. Seneca Village Estates, LLC is the registered brand for our text messaging program and the sender of our automated calls. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have, including when we communicate with you by text message or phone call.

Information We Collect

When you contact us through our website, we collect the information you submit, which may include:

• Your name and email address
• Your mobile phone number (optional)
• A description of what you are looking for (optional)
• A record of your consent to calls and text messages, including the date and time and the wording shown to you

Our website does not use advertising trackers. Our hosting provider may collect standard technical logs, such as IP address and browser type, to operate and secure the site.

How We Use Your Information

• To respond to your inquiry and schedule or confirm showings
• To send leasing follow-ups and appointment reminders you have asked for
• To operate, maintain, and secure our website
• To keep records of your consent and honor your opt-out requests

Text Messaging and Automated Calls

• Consent. We send text messages and automated calls only to people who have given consent by providing their mobile number and checking the consent box on our website. Consent is not a condition of any lease, purchase, or service.
• What we send. Showing confirmations, appointment reminders, and follow-ups about your leasing inquiry. Automated calls may use an AI-generated voice.
• Opt out. Reply STOP to any text at any time to stop receiving texts. Reply HELP for help. To stop calls, tell the caller or email isaac@fringelaboratories.com, and we will stop calling you.
• Frequency and cost. Message frequency varies depending on your inquiry. Message and data rates may apply.
• No sharing for marketing. Mobile information collected in connection with text or call consent, including phone numbers and opt-in status, is not shared with third parties or affiliates for their own marketing or promotional purposes.

We do not sell or share your mobile phone number or messaging consent data with third parties or affiliates for marketing or promotional purposes.

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our website and communications, including:

• Twilio, to send and receive text messages and place calls on our behalf
• Google (Gmail/Google Workspace), to receive and respond to form submissions
• Vercel, to host this website

These providers may use your information only to provide services to us. We may also disclose information if required by law or to protect the rights, property, or safety of Seneca Village Estates, residents, or others.

Data Retention

We retain the information you submit for as long as needed to respond to your inquiry, keep records of your consent, and comply with legal obligations, after which we delete or anonymize it.

Data Security

We use reasonable administrative and technical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Your Rights and Choices

• Reply STOP to any text message to opt out of future messages
• Tell the caller or contact us to stop automated calls
• Contact us to request access to, correction of, or deletion of your information
• Decline to provide optional information in our forms

Changes to This Policy

We may update this Privacy Policy from time to time. We will update the effective date above when we do, and material changes will be reflected on this page. See also our Terms & Conditions.

Contact Us

Seneca Village Estates, LLC
P.O. Box 8127, Pelham, NY 10803
isaac@fringelaboratories.com · (914) 915-8481